Overview
datascalehr uses a modular contracting approach designed to provide clarity and comprehensive coverage for our services. Our standard contract package consists of three interconnected documents that work together to govern our relationship with clients.
Contract Documents
Master Services Agreement (MSA)
The MSA serves as the foundational legal framework between datascalehr and our clients. As a Software as a Service (SaaS) provider, our MSA is structured as a licensing agreement that grants clients the right to use our software platform subject to defined terms and restrictions. This document covers:
- License Grant and Restrictions: Terms for accessing and using the datascalehr platform
- Service Delivery: Service levels, support commitments, and performance standards
- Liability and Indemnification: Limitation of liability provisions and mutual indemnification terms
- Intellectual Property: Ownership rights and permitted uses of the software and data
- Commercial Terms: Payment and invoicing terms, renewals, and termination provisions
- General Provisions: Confidentiality, governing law, and dispute resolution
The MSA is designed to remain in place throughout our relationship and governs all orders placed under it.
Data Processing Addendum (DPA)
The DPA addresses all data privacy and protection requirements, ensuring compliance with global privacy regulations.
For further information regarding datascalehr’s Data Privacy & Security, please refer to our Data Privacy & Security FAQ.
Order Form (OF)
Each Order Form specifies the commercial details for specific services purchased:
- Service Selection: Specific modules and functionalities being licensed
- Pricing Structure: Fees for services based on our Per Connector (PAPM) model
- Term Length: Duration of the service commitment
- Training & Implementation Details: Any professional services or training included
How These Documents Work Together
- The MSA establishes the overall legal and business relationship
- The DPA ensures privacy compliance and data protection
- Order Forms define specific services and commercial terms for each purchase
All three documents are incorporated by reference, creating a complete agreement. The MSA typically governs in case of any conflicts between documents, except for data protection matters where the DPA takes precedence.
What to Expect
Our contracts are designed to balance protection for both parties while enabling efficient service delivery. Common discussion areas include:
- Risk allocation and liability frameworks
- Data security and compliance requirements
- Service level commitments and remedies
- Termination and transition provisions
- Intellectual property rights and usage
We maintain standard templates to ensure consistency and compliance while allowing for appropriate customization based on specific client needs and industry requirements.
Contact Us
If you have any questions or concerns about the terms and conditions set forth in this document, please contact us at webadmin@datascalehr.com.