datascalehr deletes all client data from online systems 30 days post contract termination. Completed reports are maintained based on jurisdictional audit requirements. Customers control field-level...
How long is customer data retained?
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FAQs
Who owns the data uploaded to datascalehr?
Customers are the data owners and data controllers. datascalehr acts only as a data processor on behalf of customers.
Who can access customer data?
Only authorized client users listed in the application's user management screens can access the system. Technical access by datascalehr requires explicit written request from the data owner and is...
Is data shared between customers?
No. Each datascalehr customer receives their own database instance on AWS. There is no sharing of data between clients.
How is encryption key management handled?
Encryption key management is provided using AWS Secrets Manager, with keys kept separate from database dumps.
What encryption standards does datascalehr use?
datascalehr uses AES-256 for data at rest and database-level encryption, and TLS 1.2 for data in transit. Field-level encryption (column-level) is available for all fields and tables for additional...
Are customer responsibilities clearly defined?
datascalehr respects all data subject rights under GDPR including the right to access, rectify, erase, restrict, object to, or port personal data. When datascalehr receives a direct request from a...
How are data subject rights handled?
datascalehr respects all data subject rights under GDPR including the right to access, rectify, erase, restrict, object to, or port personal data. When datascalehr receives a direct request from a...
What personal data does datascalehr process?
datascalehr processes whatever personal data customers choose to upload to the platform. As the data processor, datascalehr does not determine what personal data gets processed - this is decided by...
What role does datascalehr play under GDPR?
datascalehr acts as a data processor. Customers are the data controllers responsible for determining purposes and means of processing personal data. datascalehr provides technical and organizational...
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